Terms and Conditions

Welcome to Rutland! Thanks for joining our Loyalty program.

These following terms and conditions apply to individuals who are accessing or using the Program both as a Merchant (“we” or “Merchant”) and an Affiliate (“you” or “Affiliate”) who refers customers to use products or services from the Merchant.

By participating in the Program, Affiliate agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety, you are not authorized to register as an Affiliate or participate in the Program in any manner.

1. Approval or Rejection of the Registration

We reserve the right to approve or reject ANY Loyalty Program Registration in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Loyalty Program Registration.

2. Affiliate Links and Coupon

Affiliate link is automatically generated, but you can also generate an affiliate link for a specific product or collection. If a person clicks on someone else’s referral link and then later they click on yours, yours is the one that counts.

Affiliate might or might not be assigned to one coupon code with details and usage clarified on Dashboard. If a customer both clicks on the affiliate link and uses your coupon code, you will not receive a double commission. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon.

Affiliate may share personal affiliate link and coupon code on online channels such as Facebook, Instagram, Twitter, etc. but may NOT promote affiliate link or coupon code via advertisements.

Commission rates and coupon codes may be changed or eliminated at Merchant’s discretion without prior notice.

3. Commissions and Payment

Refer any customer to make a purchase on our website, and you will get a commission amount which is calculated based on Commission structure. Commission amount is dependent on order value and does not include extra fees (tax, shipping cost, etc.).

For an Affiliate to receive a commission, you need to specify the payment details in Settings. Payment schedule will be notified on Affiliate Guide page.

Payments will only be sent for transactions that have been successfully completed. Use of the Loyalty Program is subject to a fair use policy which gives Merchant the right to review each and every referral order. Status of commission is displayed in Commission tab, and any paid commission will be listed on Payment tab. Transactions that result in charge backs or refunds will not be paid out.

4. Marketing Tools

We may share promotional media such as banners, logos, or specific collection promotions to you through the Marketing tool tab. You can download the media or get the HTML embed code in order to share on affiliate channels.

6. Cookies

We use cookies to track people who have clicked on your link, so they need to be using cookies for us to track them.

If a person doesn't allow cookies or clears their cookies, then we can't track them and can't pay earnings on that person's activity.

Cookies are stored for 10 years or until cleared by the user. The tracking day will start from the time a customer clicks on the Affiliate’s link or uses the coupon. Within the cookie time, every order made by this customer at Merchant website will automatically result in commissions to the Affiliate (There’s no need for the customer to click on the affiliate link then).

7. Removal from Referral Program

If an Affiliate wishes to be removed from the Loyalty program, they can do so by contacting: sales@rutland.com.

Go forward and refer!

We're very glad you've made it to the end of this important document.

We wish you all the very best. You can always revisit these Loyalty Program terms and conditions in the future and if you have any questions, please send an email to sales@rutland.com for support.

Privacy Policies

This Privacy Policy of UpPromote about Affiliate Marketing system describes how we may collect and use personal data and the rights granted to merchants, affiliates, and customers regarding their respective data.

By joining the Loyalty Program, you signify your approval of the terms set out in this Privacy Policy, and other terms and conditions. If you do not agree to this Privacy Policy, you must not use the affiliate marketing system.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. By continuing to use our Loyalty program after these changes are posted, you agree to the revised policy.

Personal Information Controller

Any personal information provided to or gathered by UpPromote under this Privacy Notice will be stored and controlled by UpPromote (the data controller).

Information Collected from Merchants

When Merchant uses the app, we are automatically able to access certain types of information from your Shopify account such as email, first name, last name, shop information (shop domain, shop currency, shop address, etc.). We collect this information to provide you with our Services; for example, to confirm your identity, contact you, provide customer support when you contact us, and provide you with advertising and marketing activities.

Information Collected from Affiliates

When an Affiliate signs up to join a program, we collect some information to inform Merchants such as email, personal information, payment details and social network information, etc. The information helps Merchant evaluate Affiliate background and potential, as well as process specific activities within the app and contact Affiliate if needed.

Information Collected from Customers when Visiting Merchant Website

In order to track referral order, when customers visit Merchant website and make a purchase, UpPromote system will collect order information such as order total, order items, order ID, etc.

About Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.

For more information about Cookies, including how to disable them, visit allaboutcookies.org.

Because Cookies allow you to take advantage of some of Affiliate marketing system’s essential features, we recommend that you leave them turned on.

Information Sharing

Ensuring your privacy is very important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with third-party service providers who we employ to process specific functions; examples include providing email marketing activity, analyzing data and other marketing support, etc. Third-party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this Privacy Policy.

We may also disclose your personal information to any third party with your prior consent.

Use of UpPromote App by Children

UpPromote is not intended for children. If you are under age 13, you may use the affiliate marketing system only with the supervision of your parent or guardian.

Your Rights

UpPromote understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are using the system and wish to exercise these rights, please contact us through sales@rutland.com. We may require that you provide us with acceptable verification of your identity before providing access to such information.

If you are an Affiliate and wish to exercise these rights, please contact the Merchant you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.

Contact Information

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at sales@rutland.com.